Privacy Policy

Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to eHeuristic Solutions, 307-308, Classica 1, Everest Park, Nana Mava Main Road, Kalawad Road, Rajkot - 360005, Gujarat, India.
• Cookies are small files that are placed on your device by a website, containing details of your browsing history and preferences.
• Country refers to: Gujarat, India.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies employed to facilitate or analyze the Service.
• Usage Data refers to data collected automatically, generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to eHeuristic Solutions, accessible from https://eheuristic.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Phone number
• Company name and project details
• Usage Data

Usage Data & Analytics (Google Analytics 4)

Usage Data is collected automatically when using the Service and may include your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers and other diagnostic data.

We use Google Analytics 4 to measure website usage. Analytics cookies are only set after you grant consent via our cookie banner (Google Consent Mode v2). If you decline, analytics runs in a privacy-preserving cookieless mode and no analytics identifiers are stored. You can change your choice at any time via the “Cookie settings” link in the website footer.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. The technologies we use may include browser cookies and web beacons. Cookies can be “Persistent” or “Session” cookies.

We use both types for the purposes set out below:

• Necessary / Essential Cookies. Session cookies administered by us, required to provide services you request — such as admin authentication and form security verification.
• Consent / Preferences Storage. Your cookie consent choice is stored in your browser's local storage so we can remember whether you accepted or declined analytics cookies.
• Analytics Cookies. Google Analytics 4 cookies, administered by Google, used to measure traffic and usage — only activated after you accept.
• Functionality Storage. Preferences such as your light/dark theme choice, stored locally on your device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage.
• To contact you by email, phone or other forms of electronic communication regarding your inquiry, booking, products or services.
• To manage your requests submitted through our contact, booking, newsletter and audit forms.
• For business transfers, in connection with a merger, sale of assets, financing or acquisition.
• For analysis of usage trends and the effectiveness of our promotional campaigns.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Transfer of Your Personal Data

Your information may be processed at our operating offices and in other locations where our service providers are located. We take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to request deletion of the Personal Data we have collected about you. Contact us to request access to, correction of, or deletion of your personal information. We may need to retain certain information where we have a legal obligation or lawful basis to do so.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you believe a child has provided us personal data, please contact us and we will remove it.

Links to Other Websites

Our Service may contain links to other websites not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or practices of third-party sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the new version on this page. Changes are effective when posted. You are advised to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, contact us at [email protected] or +91 92286 46121.